As a rule, our shipping takes 1-3 working days within Switzerland. We hand over the order to our shipping service provider within 24 hours from the next working day at the latest.
As soon as your parcel has been dispatched, you will receive a dispatch confirmation by e-mail. There you will find the consignment number, which you can use at any time to track the progress of your consignment with SwissPost.
Why is my parcel not yet on its way to me?
In principle, we try to dispatch orders as quickly as possible. However, if you have chosen the payment option "Prepayment", the order will only be shipped after receipt of payment. Depending on your bank details, this may take a few days.
Can I change the delivery (time, place) of the parcel after it has been sent?
After handover to SwissPost, we unfortunately no longer have the possibility to change the delivery. However, it is usually possible to make a change via SwissPost. You can find information on this in the SwissPost shipment tracking.
What happens if the parcel could not be delivered?
In the event of a failed delivery within Switzerland, your parcel will be deposited at a SwissPost branch. You can collect the parcel yourself within seven working days. After this period, the parcel will be returned to us and we will inform you by e-mail about the receipt of the return and the refund procedure.
My parcel has still not arrived, even though it was sent a long time ago.
We would ask you to check the tracking system and your letterbox. The parcel may have been left with your neighbour or at a SwissPost branch because you were not there during delivery. If this is not the case and the shipping status at SwissPost has not changed for some time, please contact our customer service.